A training Program organized on the title of ‘’Customers Handling and Change Management ’’ for academic and Administrative staff of the College from November 30/11/2022 – 02/12/2022.
AIMS OF THE TRAINING:
- Is to provide you insight about the the process of improving the skills and knowledge of your customer service;
- To help you better equip your self with techniques how to handle services to our customers;
- The ultimate goal is to prepare you to enhance the support experience and customer satisfaction;
- Is to reduce the potential for negative outcomes as a result of evolution within an organization;
- An appreciation of the impact of organisational change on people;
- I s to expose you to the ways you can positively lead and motivate people through cultural or organisational change;
- To help you develop skills for effectively communicating change.
- To help you understand ways you can help team members cope with changes;
